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| Hours of Operation:Help CentrE is available seven days a week, 24 hours a day.A dedicated representative is assigned to Help CentrE Monday - Friday, 8:00am - 4:00PM, corresponding with the New Oxford Central Office hours and holiday schedule. It is our policy to respond toa Help Ticket within two (2) hours of receipt of the ticket, based on these hours. For additional information regarding requests that require immediate attention, as well as contact information in the event that Help CentrE is unavailable, please see below. |
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LIU 12 Help CentrE
Help Desk |
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Teila Geesey AM and Josh Kale PM is the Help Centre Representative Today. If your request requires immediate attention (typically this would be limited to a total network or building outage) contact theTechnology Services Division at (717) 624-6448.You can also page the representative by contacting the New Oxford Receptionist (624-4616). Escalation Process: If your ticket has not been responded to within two (2) hours, or if you feel that the problem had not been resolved in a timely manner or to your satisfaction, please phone Todd Lawrence, Manager, Technology Services at (717) 624-6427. Please print a copy of this information for your records; in the event you are unable to access this web site, contact the Technology Services Division at (717) 624-6448, or by email. |